Principal Customer Success Manager
Prophet Security
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $187,500 - $220,000 per year
Job Level
Lead
Tech Stack
CloudCyber Security
About the role
- Drive Value Realization: Define and track "Value Milestones" for enterprise customers
- Manage Enterprise Account Health: Execute quarterly business reviews (QBRs) and health assessments
- Scale Success Infrastructure: Design and implement the team structures, playbooks, and support workflows
- Optimize User Journeys: Map and refine the end-to-end customer lifecycle to increase platform adoption
- Feedback Loop Integration: Synthesize customer investigation processes and detection gaps into structured product requirements
- Strategic Advisory: Serve as a subject matter expert for customer security leaders
Requirements
- Expert-level knowledge of Cybersecurity Operations
- Expert-level knowledge of Customer Success Metrics
- Working knowledge of Security Tooling Ecosystems
- Familiarity with Automation in Security
- Familiarity with API-led integrations and Cloud Infrastructure
Benefits
- Great benefits
- Meaningful equity
- Fun, inspiring environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cybersecurity OperationsCustomer Success MetricsSecurity Tooling EcosystemsAutomation in SecurityAPI-led integrationsCloud Infrastructure
Soft skills
Strategic AdvisoryCustomer relationship managementAnalytical thinkingProblem-solvingCommunication