Medical Information Specialist, Nurse

ProPharma

Medical information nurse responding to safety and product inquiries for ProPharma’s pharmaceutical clients. Documenting adverse events, complaints, and regulatory responses through its medical information contact center.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing medical and safety information in compliance with regulatory requirements and industry standards, while effectively managing confidential information and utilizing inquiry handling systems. Strong communication, analytical, and organizational skills are essential for success in this role.

Highest-signal resume keywords

Nursing Degree (RN/BS/BA/MS)Medical Terminology KnowledgeInquiry Handling Systems ExperienceMicrosoft Office ProficiencyVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Safety Information ResponseAdverse Event ReportingQuality Check PerformanceProofreading AbilityCritical ThinkingAnalytical AbilityMultitaskingAttention To DetailProblem IdentificationSolution Suggestion

Soft Skills

Empathetic Customer ServiceProfessional Telephone EtiquettePlanning And PrioritizingSelf-MotivatedTeam Collaboration

Tools & Technologies

Document Management SystemInquiry Handling DatabasesAdobe Acrobat

Industry Keywords

Regulatory RequirementsHealth And Safety PoliciesPharmaceutical Industry StandardsPrivacy RegulationsPathophysiologyPharmacology

About the role

Key responsibilities & impact

Respond to unsolicited consumer, health care professional, and other external customer requests for medical and safety information via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of pharmaceutical clients
Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma policies
Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints
Complete tasks within deadlines documented in ProPharma SOPs and client Working Practices
Formulate accurate responses using approved labeling, standard responses, published literature, and other data
Assist with writing custom medical information responses
Log enquiries accurately, comprehensively, and promptly in Inquiry Handling Systems
Perform quality checks on adverse events, product quality complaints, correspondence, and enquiries
Provide rotated after-hours coverage as required
Manage confidential information and personal data according to privacy regulations and company policies
Comply with health and safety policies
Perform other activities delegated by the Manager

Requirements

What you’ll need

Nursing degree (RN/BS/BA/MS) in Canada or US
Excellent verbal and written communication skills
Proofreading ability, professional telephone etiquette, and empathetic customer service skills
Fluent and grammatically correct writing in the target language for the role
English language proficiency
Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards
Strong verbal reasoning, critical thinking, and analytical ability
Ability to multitask with attention to detail within restrictive timeframes
Planning, prioritizing, and organizational skills
Ability to independently identify problems and suggest effective solutions
Ability to learn, take instruction, and apply it to daily operations and tasks
Receptive to constructive feedback and able to take responsibility for allocated work
Self-motivated, proactive, and willing to seek additional workload projects
Ability to work independently and as part of a team
High proficiency in Microsoft Office software platforms and Adobe Acrobat
Experience using a document management system
Aptitude to learn inquiry handling databases and other computer systems

Benefits

Comp & perks

Remote working support
Hybrid work encouraged for new hires within a reasonably short commute of an office, as agreed with the manager
Diversity, equity, and inclusion commitment
Equal Opportunity Employer
Safe and empowering workplace