Customer Success Manager

Property Leads

Customer Success Manager ensuring client satisfaction and retention in real estate marketing. Engaging with clients via phone, SMS, and email to enhance lead acquisition processes.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Speak with clients daily via phone, text, and email — especially during high-friction situations
Handle objections, complaints, and frustration with confidence and composure
Perform “reverse sales” turning unhappy clients into retained, long-term customers
Coach investors on how to improve their lead handling, follow-up, and conversion
Build real relationships not just transactions (be someone clients actually like talking to)
Stay active in Facebook groups and community channels to support and engage clients
Respond to inquiries within 30 minutes and drive resolution within 24 hours
Partner with internal teams (sales, refunds, ops) to resolve complex issues
Maintain accurate records of all client interactions in CRM systems

Requirements

What you’ll need

2+ years in customer success, account management, or retention-focused roles
Strong verbal communication skills (phone confidence is a must)
Proven ability to handle objections and retain customers
Experience building relationships with clients over time
Highly organized and able to manage multiple conversations simultaneously
Real estate or investor-facing experience is a strong plus.

Benefits

Comp & perks

Comprehensive benefits package (Health, Dental, Vision).
401k with a match
Fast-moving team, low bureaucracy, high ownership
Flexible remote work environment.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationrelationship buildingobjection handlingcustomer retentionorganizational skillsconflict resolutionactive listeningcoaching