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Propelus

Senior Product Operations Analyst

Propelus

Sr. Product Operations Analyst driving SDLC consistency in product organization for Propelus, a healthcare compliance technology leader.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $90,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies
SDLCSQL

About the role

Key responsibilities & impact
  • Support the SDLC: Audit tickets across every workspace to ensure PRDs are complete and business cases are validated for technical completeness.
  • Own Jira Administration: Serve as the expert for Jira. You will configure workflows, manage backlogs, and build the reporting needed to give leadership real-time visibility into the health of the SDLC.
  • Track Roadmap Adherence: Monitor whether we are delivering against our roadmap. You will identify bottlenecks and call out missing information to ensure sprint and release predictability.
  • Manage Rhythm of Business: Coordinate the cadence for roadmap reviews, strategy sessions, and planning cycles. You ensure these high-stakes meetings are structured, prepared, and drive actual alignment across the portfolio.
  • Standardize Internal Knowledge: Own our documentation infrastructure (Notion). You ensure that templates, artifacts, and past decision logs are centralized so the "Propelus way" of building product is documented and accessible.
  • Report to Leadership: Provide daily and weekly reports to the Head of Product. You will be the primary source of truth for how work is moving through the pipeline.
  • Maintain Jira Hygiene: Ensure tickets are fully "ready for dev" so engineering never stalls. You are responsible for the seamless hand-off between teams.
  • Automate Workflows: Use AI tools and Jira automation to improve the speed and quality of our operational processes.

Requirements

What you’ll need
  • 3+ years of experience in Product Operations, Program Management, or a similar execution-focused role in a multi-product SaaS portfolio.
  • Expert-level knowledge of Jira configuration and workflow design.
  • You bring a strong perspective on how a world-class product org should run. You don’t just maintain the status quo; you identify where the process is failing, propose improvements, and drive the adoption of those changes across the organization.
  • A self-sufficient professional who can take ownership on Day 1 with minimal oversight.
  • The backbone to hold teams accountable and enforce standards directly. You are comfortable telling a PM when their documentation isn't up to standard.
  • Proficiency with data tools (e.g., Omni, SQL) and documentation platforms (Notion) to maintain institutional knowledge.
  • Experience using AI tools to automate repetitive tasks and improve output quality.

Benefits

Comp & perks
  • Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.
  • Professional development allowance to help you grow in the ways that mean the most to you.
  • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
  • For US Employees: 401K with company matching, as well as financial planning education and resources.
  • Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
  • Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door.
  • For LATAM Employees: Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.
  • Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team.
  • We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.

ATS Keywords

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Hard Skills & Tools
Jira configurationworkflow designdata analysisSQLautomationAI toolsdocumentation managementproduct operationsprogram managementSaaS portfolio
Soft Skills
ownershipaccountabilityprocess improvementcommunicationorganizationleadershipproblem-solvingstrategic thinkingcollaborationadaptability