Propelus

Senior Customer Success Manager – Government

Propelus

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $110,000 per year

Job Level

Senior

About the role

  • Serve as the primary owner for a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials to ensure long-term stability.
  • Develop success plans that align our technology with specific agency mandates, Department of Health regulations, and public-sector risk management priorities.
  • Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence.
  • Take end-to-end ownership of monitoring engagement metrics, translating data into "State of the Agency" insights that demonstrate sustained value and support long-term retention.
  • Act as the lead problem-solver for complex account hurdles, collaborating with internal product and government affairs teams to navigate the unique requirements of the government landscape.
  • Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards.

Requirements

  • 5+ years of experience in Customer Success or Account Management, specifically within Healthcare Compliance, RegTech, or GovTech.
  • Deep experience navigating the complexities of state agencies, departments of health, and government regulatory boards.
  • Bachelor’s degree in a relevant field (Business, Public Policy, etc.) or equivalent professional experience.
  • Proven ability to translate technical features into clear "Mission Outcomes" for non-technical government leaders.
  • Experience driving success in complex environments where value is measured by compliance, transparency, and administrative efficiency.
  • Proficiency in managing complex data-heavy solutions and using tools like Gainsight or HubSpot to track account health.
Benefits
  • Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.
  • Professional development allowance to help you grow in the ways that mean the most to you.
  • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
  • 401K with company matching, as well as financial planning education and resources.
  • Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
  • Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door.
  • Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.
  • Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team.
  • We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementHealthcare ComplianceRegTechGovTechData AnalysisCompliance MeasurementAdministrative EfficiencyTechnical TranslationEngagement Metrics
Soft Skills
Relationship BuildingProblem SolvingCollaborationStrategic ReviewTraining DevelopmentCommunicationPartnership DevelopmentLeadershipEmpowermentInsight Generation