Customer Success Manager

Propelus

full-time

Posted on: 1/8/2026

Location Type: Remote

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💰 $70,000 - $75,000 per year

About the role

Build deep partnerships with C-level and clinical stakeholders to ensure Immuware supports their specific organizational health and compliance goals.
Identify opportunities for account expansion, upselling, and cross-selling, partnering with Sales to create growth plans that increase Net Revenue Retention (NRR).
Develop customized success plans and monitor health indicators like product adoption and ROI while proactively intervening at the first sign of churn risk or declining usage.
Act as the "Voice of the Customer" for the Immuware product team, translating client feedback into actionable insights to help shape our product roadmap.
Manage complex customer challenges by coordinating with Support and Engineering, leading the strategy to resolve high-stakes issues while maintaining high satisfaction levels.
Become an expert in the Immuware platform and the broader occupational health landscape, educating customers on best practices and new feature releases.

3+ years in Customer Success or Account Management, specifically managing large, complex enterprise accounts (Experience in Healthcare SaaS or Compliance Technology is a major plus).
Proven ability to influence and align C-level executives and senior organizational leaders.
A track record of driving revenue through renewals and expansion opportunities.
Exceptional negotiation and presentation skills, with the ability to explain complex technical or compliance concepts simply.
Proficiency with CRM platforms (Hubspot) and Customer Success tools (Gainsight, ChurnZero, or similar).
Bachelor’s degree or equivalent practical experience.

Benefits

Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.
Professional development allowance to help you grow in the ways that mean the most to you.
Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
401K with company matching, as well as financial planning education and resources.
Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door.
Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.
Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team.
We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.

Tip: use these terms in your resume and cover letter to boost ATS matches.

Customer SuccessAccount ManagementRevenue GrowthProduct AdoptionROI MonitoringChurn Risk ManagementNegotiationPresentation Skills

Influencing C-level ExecutivesInterpersonal SkillsProblem SolvingCommunication Skills

Bachelor’s Degree