Account Director
Propellic - Travel Marketing
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Act as the primary point of contact and trusted advisor for assigned accounts, delivering proactive communication, strategic clarity, and thoughtful guidance.
- Lead client discovery, quarterly planning, and strategic alignment conversations that connect marketing activity to traveler intent, demand seasonality, and business goals.
- Serve as the unified voice across cross-service engagements, ensuring Propellic delivers a cohesive, integrated marketing approach rooted in travel industry expertise.
- Partner with Paid Media and SEO Directors/Managers to translate client goals into coordinated media, creative, and analytics initiatives.
- Review performance insights and reporting to surface meaningful trends, risks, and opportunities and communicate them clearly to marketing and executive stakeholders.
- Develop and manage scopes, budgets, capacity planning, and timelines, ensuring delivery aligns with contracted obligations and client expectations.
- Identify upsell and cross-sell opportunities aligned to client needs and maturity; partner with Sales on scoping and solution shaping.
- Facilitate internal coordination across paid media, creative, SEO, analytics, and operations teams to keep projects moving efficiently and on strategy.
- Lead QBRs, roadmap discussions, and executive-level presentations that demonstrate outcomes and future opportunities.
- Mentor delivery team members on communication, client management, and strategic thinking; contribute to internal documentation and best practices.
- Bring travel-specific insights such as audience behavior, competitive landscape, demand patterns, to shape stronger, more efficient marketing approaches.
Requirements
- 7+ years in client service, account management, or strategic roles within a digital or performance agency.
- Deep understanding of paid media, commercial strategy, and digital marketing holistically.
- Travel, tourism, or hospitality marketing experience required.
- Exceptional communicator—clear, confident, and able to simplify complex concepts for all stakeholders.
- Skilled at managing scopes, budgets, timelines, and cross-functional workflows in a fast-paced agency environment.
- Comfortable leading conversations with C-level executives and aligning diverse stakeholders.
- Strong strategic thinker who can translate data into business-level insights and narratives.
- Proactive, organized, and highly accountable—anticipating needs before they’re raised.
- Experience collaborating on integrated planning across media, creative, analytics, and technology.
- Eligibility to work in the U.S. or ability to contract internationally.
- Ability to travel internationally on business as needed.
Benefits
- Remote-first flexibility with a high-performing global team.
- Medical, dental, and vision plans + 5 % 401(k) match (US employees).
- Generous PTO, company holidays, and an annual week-long destination company retreat
- Annual budget for professional development and industry conferences.
- A chance to be a part of a company shaping the future of travel through marketing.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client serviceaccount managementstrategic rolespaid mediadigital marketingcommercial strategydata analysisbudget managementscope managementcross-functional workflows
Soft skills
exceptional communicationstrategic thinkingproactiveorganizedhigh accountabilitymentoringsimplifying complex conceptsleading conversationscollaborationanticipating needs