Revenue Operations

• We’re looking for a highly skilled Revenue Operations Analyst with a laser focus on Customer Success (CS).
• This role is a blend of in-depth data analysis and critical process support for the CS organization.
• You'll be the primary resource for querying, analyzing, and translating CS and revenue data into actionable insights that drive customer retention, expansion, and operational efficiency.
• You are a strong SQL expert who thrives on tackling complex datasets (usage, revenue, support, engagement metrics).
• You'll provide the essential analysis and operational backbone needed to drive smarter, faster decision-making across our global Customer Success team.
• Own the development and maintenance of core CS reporting and dashboards to track and visualize key metrics like health scores, engagement activity, and time-to-value.
• Conduct sophisticated analyses using advanced SQL to identify leading indicators of churn and retention risk, uncover behavioral trends, and segment accounts for targeted engagement strategies.
• Leverage usage, contract, and engagement data to proactively surface high-potential accounts for expansion opportunities.
• Segment customers by behavior, tenure, and product usage to reveal adoption patterns and uncover areas to personalize engagement.
• Work with product and Go-to-Market (GTM) teams to surface how different customer segments engage with key features and where opportunities exist to drive deeper adoption.
• Collaborate closely with the Senior CS Operations Manager and individual contributors to design, build, and measure scalable processes and workflows that improve efficiency and impact across the entire Customer Success organization.
• Analyze book sizes, account complexity, and task volume to inform team design, resource planning, and improve CSM efficiency.
• Analyze onboarding completion rates and time-to-value to identify friction points and implement process improvements that accelerate customer activation.
• Partner with the Senior CS Operations Manager and CS Leadership to identify strategic opportunities where data analytics can significantly impact customer retention, growth, and overall satisfaction.
• Work effectively with other GTM teams (Sales, Marketing, Customer Success) to ensure seamless data flow, consistent reporting, and alignment on operational initiatives that impact the end-to-end customer journey.

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