Propeller

Customer Success Manager

• Lead the high-performing APAC Customer Success team and drive predictable, sustainable business growth.
• Own aggregate APAC ARR targets, including GRR and NRR.
• Architect enterprise account plans, map corporate structures, identify expansion opportunities, and manage MSAs and contracts.
• Own regional forecasting and deal strategy independently.
• Build executive relationships with major clients and engage with construction and survey-site teams.
• Develop proactive strategies for the APAC customer portfolio, modeling growth and identifying attrition risks.
• Evaluate and assign team portfolios based on customer complexity, deal size, and account health.
• Serve as the ultimate regional escalation point for at-risk enterprise accounts and deploy recovery strategies.
• Bridge Sydney-based Product and Engineering teams with global Customer Success, translating regional trends into prioritised product feedback.
• Partner with Sales, Marketing, and Support on post-sales handoffs and enterprise messaging.
• Coach the team on negotiation, value-based selling, and contract capabilities.
• Drive development plans, performance standards, and career pathing for APAC talent.

Customer Success Team Manager