Propeller Aero

Customer Success Team Manager

Propeller Aero

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $100,000 - $115,000 per year

About the role

  • Your mission is to lead a high-performing Customer Success team that turns customer adoption into sustainable business growth.
  • You will manage the strategy and people that drive our retention engine.
  • Reporting to the VP of Customer Success, you will act as an operational leader, ensuring our team delivers on its promises to customers and the business.
  • You will be responsible for hiring, coaching, and developing a team of CSMs on our SMB Accounts Team, ensuring they have the skills and resources to succeed.
  • You will own the aggregate health and revenue targets for your segment, acting as an operational architect who refines our playbooks and a strategic escalation point for critical customer issues.

Requirements

  • 2+ years of people management experience, leading Customer Success or Account Management teams.
  • 6+ years of experience in Customer Success or Account Management roles, providing a strong foundation of practical expertise to effectively coach and mentor your team.
  • Experience in a quota-carrying role with direct responsibility for closing, renewing, or expanding customer revenue.
  • Strategic Revenue Management: Proven expertise in driving Net Revenue Retention (NRR) through accurate forecasting and the use of CRM / CSM tools (Gainsight, Salesforce, HubSpot) to manage team performance and scale revenue impact.
  • Operational Excellence and Coaching: Expert at designing optimized customer journeys that reduce time-to-value while coaching teams on complex commercial negotiations, value-based selling, and proactive objection handling.
  • Familiarity with geospatial, construction, or hardware-enabled software.
Benefits
  • Fully paid employee United Platinum PPO medical, dental, and vision coverage
  • 20 days paid vacation time per year with no accrual or carryover cap
  • 3% non-elective employer contribution to 401(k)
  • Employee share options
  • Professional development budget and leave
  • The opportunity to take part in our mentorship program
  • Monthly telephone and/or internet allowance
  • Paid primary & secondary parental leave policies
  • Hybrid work arrangements and WFH equipment provided

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementNet Revenue RetentionForecastingValue-based sellingProactive objection handlingCoachingOperational ExcellenceCustomer journey designQuotas
Soft skills
LeadershipTeam developmentStrategic thinkingCoachingMentoringCommunicationProblem-solvingNegotiationInterpersonal skillsOperational management