Account Manager

Propelis

Account Manager overseeing client projects and relationships in Brazil for SGX, ensuring timely delivery and service excellence. Role requires strong client management and project coordination skills in a hybrid work environment.

Posted 6/16/2026full-timeSao Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide superior service to the assigned client portfolio in coordination with the Account Director
Promote and develop strong, long-term business relationships with clients
Focus on understanding clients' business objectives and consistently exceed expectations
Manage the day-to-day execution of client programs and projects
Coordinate multiple client accounts while ensuring service excellence and project delivery
Ensure a complete understanding of SGX estimation, billing, and financial procedures
Assist in completing weekly invoices and monthly financial summaries and forecasts together with the Account Director
Continuously improve internal processes, communication, and collaboration between the assigned account team and all support departments
Monitor project progress, anticipate risks, identify potential issues, and proactively recommend solutions
Strengthen and expand client relationships by identifying opportunities for business growth
Conduct research, data collection, reporting, and competitive analysis to support client initiatives
Provide business intelligence, market trends, performance metrics, and recommendations to clients and internal stakeholders
Research and propose process improvements, efficiencies, and new development opportunities
Prepare reports, presentations, and Quarterly Business Reviews (QBRs) alongside leadership teams
Guide and direct internal teams on client requirements, project expectations, and workflow processes
Collaborate closely with Production, Creative, Operations, Finance, and Customer Service teams to ensure successful project execution

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, Communications, Project Management, or a related field
Minimum of 3 years of experience in Customer Service, Account Management, Project Management, Program Management, or a client-facing role
Experience managing multiple client accounts and projects simultaneously
Experience in the packaging, prepress, artwork production, printing, branding, creative services, marketing agency, or related industries is preferred
Fluency in Portuguese is required. English and/or Spanish skills are considered an asset but are not mandatory.

Benefits

Comp & perks

Opportunity for development within the assigned account team
Potential to grow within SGX through a proven track record of strong account management, project leadership, and customer service excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementaccount managementfinancial proceduresdata collectioncompetitive analysisbusiness intelligencemarket trendsperformance metricsprocess improvementsreport preparation

Soft Skills

client relationship managementcommunicationcollaborationproblem-solvingorganizational skillsleadershipcustomer servicestrategic thinkingadaptabilityteam guidance

Certifications

Bachelor's degree