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Proofpoint

AI Developer – Customer Services and Support

Proofpoint

. Design and implement AI-powered customer support solutions (chatbots, virtual agents, agent assist tools) .

Posted 5/7/2026full-timeFlorida, North Carolina, Pennsylvania, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $101,600 - $214,005 per yearWebsite

Tech Stack

Tools & technologies
CloudJavaScriptPythonTypeScript

About the role

Key responsibilities & impact
  • Design and implement AI-powered customer support solutions (chatbots, virtual agents, agent assist tools)
  • Build and maintain systems for automating ticket triage, classification, routing, and response generation
  • Develop retrieval-augmented generation (RAG) systems using internal knowledge bases and documentation
  • Integrate AI into support platforms (e.g., Salesforce Service Cloud, etc.)
  • Analyze workflow data (tickets, chats, call transcripts) to identify automation opportunities and insights
  • Optimize AI systems for accuracy, latency, cost, and customer satisfaction
  • Establish evaluation frameworks (e.g., response quality, resolution rate, deflection rate)
  • Collaborate with services and support teams to continuously refine workflows and ensure practical usability
  • Implement guardrails and monitoring to ensure safe, reliable, and compliant AI behavior

Requirements

What you’ll need
  • 3+ years of software development experience (Python, JavaScript/TypeScript, or similar)
  • Hands-on experience with AI/ML systems, especially LLMs and API-based integrations
  • Experience building backend services and integrating with third-party platforms/APIs
  • Familiarity with customer support systems (Zendesk, Salesforce, Freshdesk, Intercom, etc.)
  • Strong understanding of data handling, APIs, and system design
  • Ability to translate support and operations challenges into technical solutions

Benefits

Comp & perks
  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
PythonJavaScriptTypeScriptAI systemsML systemsRAG systemsAPI integrationsbackend servicesdata handlingsystem design
Soft Skills
collaborationproblem-solvingworkflow optimizationcommunicationanalytical thinking