Digital Customer Experience Program Manager

Proofpoint

Digital Customer Experience Program Manager focusing on automation and customer success in SaaS industry. Managing digital programs and enhancing customer experience through AI-driven workflows and engagement.

Posted 4/24/2026full-timeDraper • California, Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the management and maintenance of digital programs that are customer facing
Build programs that automate various customer engagements and actions, focused on customer education and digital intervention across multiple channels
Work with multiple stakeholders and internal teams to connect processes, data and programs in the service of effective digital customer success
Leverage AI tools to automate workflows and enhance the customer experience in meaningful ways
Partner with CS Operations to maintain customer data quality and systems infrastructure
Build and manage various one-to-many customer programs including email campaigns, office hours, webinars, and in-app messaging
Leverage the existing knowledge base and learning content to drive customer education campaigns - and identify learning gaps

Requirements

What you’ll need

Previous experience in a CS Operations or Automation related role
Deep understanding of relational customer data and common best practices for driving data hygiene activities
Strong technical project management skills
Deep understanding of AI systems (both CX specific and general) with an eye for implementing efficiency gaining automations and customer flows
Strong communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders
Existing knowledge of Totango and Amazon QuickSuite are big pluses
A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automationcustomer engagementdata hygieneproject managementAI systemscustomer flows

Soft Skills

communicationinterpersonal skillsrelationship buildingorganizationattention to detailprioritization