Proofpoint

Salesforce Administrator

Proofpoint

full-time

Posted on:

Location Type: Office

Location: Manila • Philippines

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Tech Stack

CloudERP

About the role

  • Troubleshoot and respond to user requests and incidents through JIRA.
  • Configure Salesforce objects, fields, record types, page layouts, roles, and profiles.
  • Build and enhance workflows, automation, validation rules, reports, and dashboards.
  • Support configurations related to new product releases, marketing tools, and integrated third‑party apps.
  • Work with connected systems such as the ERP and other enterprise platforms.
  • Assist in designing and implementing scalable, secure Salesforce solutions.
  • Support or facilitate UAT planning, execution, and issue resolution.
  • Document configurations, processes, and user guides.
  • Provide training and support to business stakeholders to ensure smooth adoption of new features.
  • Collaborate closely with cross‑functional teams to understand requirements and enhance platform usability.
  • Identify opportunities to improve system performance, user experience, and data quality.
  • Contribute to ongoing enhancement work, including the Salesforce Revenue Cloud implementation.

Requirements

  • 2–3 years of Salesforce Administration or systems administration experience.
  • Salesforce Administrator (ADM201) certification preferred.
  • Experience with Salesforce configuration, workflows, reports, dashboards, and permission sets.
  • Strong problem‑solving skills with a proactive, can‑do attitude.
  • Excellent communication skills and customer service focus.
  • Organised, structured, and able to work collaboratively with cross‑functional teams.
  • Ability to support UAT, troubleshoot issues, and maintain high‑quality documentation.
Benefits
  • Comprehensive medical coverage
  • Unlimited sick leave
  • Employee recognition programs
  • EAP offerings
  • Continuous learning opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce configurationworkflowsautomationvalidation rulesreportsdashboardsUAT planningissue resolutionSalesforce Revenue Cloud implementationsystems administration
Soft Skills
problem-solvingcommunicationcustomer serviceorganisedstructuredcollaborativeproactivetrainingsupportenhancing usability
Certifications
Salesforce Administrator (ADM201)