Engage with new and existing enterprise customers in a technical project management capacity.
Work with the project teams to create detailed project plans and drive them to completion.
Track and manage project dependencies, work progress, project risks and resource allocation.
Coordinate and facilitate planning and working meetings.
Ensure plans are aligned with resources, company objectives, and technical standards.
Ensure plan objectives and milestones are clearly defined and attainable.
Provide regular status reports to customers and management (including executives) as necessary.
Manage (typically 10-20) projects simultaneously and ensure that project needs are being met and processes are being followed.
Work collaboratively with other Proofpoint departments including sales, support, engineering, and product management to ensure successful completion of customer engagements by acting as a customer advocate.
Proactively assess and communicate project risks and associated risk strategies.
Facilitate customer escalations, managing communication plans and driving issues to resolution.
Manage internal projects within Professional Services to improve quality and efficiency of services to customers as needed.
Collaborate with members of the Professional Services team as well as other departments in refining and expanding Professional Services operational best practices and processes.

Requirements

Bachelors Degree or equivalent experience
7+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support, with an excellent customer service record
Experience in working with multiple customers and have an aptitude for managing changing priorities
Experience in large systems design and project implementation for enterprise email environments
Broad technical knowledge of Internet products and technologies
Aptitude for technical learning
Strong email, email security, and messaging infrastructure project delivery experience; knowledge of archiving and supervision methodology a plus
Ability to work at all levels within an organization, including C-Levels, of organizations, both technically and professionally
Adept at conflict resolution: This job entails working with a variety of people and personalities
Adaptable and flexible work style to accommodate working with several different customers at once
Familiarity with Data Loss Prevention that may include Endpoint DLP applications, Cloud Application Security Broker, Isolation a plus
A broad understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI; CASB and other cloud architectures a plus
Basic knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.) a plus

Benefits

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementlarge systems designproject implementationemail securitymessaging infrastructureData Loss Preventionnetworking topologyTCP/IP protocolInternet protocolstechnical learning

Soft Skills

customer serviceconflict resolutionadaptabilityflexibilitycommunicationcollaborationproblem-solvingorganizational skillsleadershipcustomer advocacy

Certifications

Bachelor's Degree