Customer Success Manager
Proofpoint
full-time
Posted on:
Location Type: Office
Location: Colorado • Illinois • United States
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Tech Stack
About the role
- Meet regularly with customers for health checks or other relevant engagements.
- Analyze various sources of telemetry data to identify target customers for outreach activities.
- Be a relentless advocate for customers to help ensure successful Proofpoint deployments.
- Consistently gather feedback to identify trends and provide structured feedback to product management.
- Identify At Risk customers and lead cross-functional efforts to help them succeed.
- Engage with internal team members from cross functional groups such as Sales, Engineering, Support, and Professional Services.
- Develop and oversee individual strategies to help meet Proofpoint’s customers’ requirements for success.
- Guide the customer in best practices to incorporate strategies into their business/technical plans.
Requirements
- Customer Success Management or post-sale Account Management experience in a SaaS organization.
- Must be able to articulate customer business requirements and serve as the customer voice internally.
- Demonstrate a high level of engagement with customers and colleagues.
- Proven ability to influence colleagues and customers in high impact situations.
- Ability to effectively communicate and present technical information.
- Excellent communication skills, phone manner, and meeting presence.
- Ability to work independently and adapt quickly with a positive attitude.
- Desired: 4-year college degree in a business area, technical area or equivalent.
- Previous experience in professional services, sales engineering, senior support engineering, or other customer facing role with exposure to multiple technology areas.
- Previous experience in Cyber Security, Enterprise or SaaS.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success ManagementAccount ManagementSaaSTelemetry data analysisTechnical communicationBusiness requirements articulationCustomer advocacyBest practices developmentCross-functional collaborationFeedback analysis
Soft Skills
EngagementInfluencingCommunicationPresentationAdaptabilityIndependencePositive attitudeMeeting presenceCustomer relationship managementTrend identification
Certifications
4-year college degree