Proofpoint

Senior Technical Project Manager

Proofpoint

full-time

Posted on:

Location Type: Remote

Location: Remote • Colorado, New Mexico, Texas, Utah, Wyoming • 🇺🇸 United States

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Salary

💰 $99,330 - $156,090 per year

Job Level

Senior

Tech Stack

CloudFirewallsSMTPTCP/IP

About the role

  • Engage with new and existing enterprise customers in a technical project management capacity.
  • Work with the project teams to create detailed project plans and drive them to completion.
  • Track and manage project dependencies, work progress, project risks and resource allocation.
  • Coordinate and facilitate planning and working meetings.
  • Ensure plans are aligned with resources, company objectives, and technical standards.
  • Ensure plan objectives and milestones are clearly defined and attainable.
  • Provide regular status reports to customer and management (including executives) as necessary.
  • Manage (typically 10-20) projects simultaneously and ensure that project needs are being met and processes are being followed.
  • Work collaboratively with other Proofpoint departments including sales, support, engineering, and product management to ensure successful completion of customer engagements by acting as a customer advocate.
  • Proactively assess and communicate project risks and associated risk strategies.
  • Facilitate customer escalations, managing communication plans and driving issues to resolution.
  • Manage internal projects within Professional Services to improve quality and efficiency of services to customer as needed.
  • Collaborate with members of the Professional Services team as well as other departments in refining and expanding Professional Services operational best practices and processes.

Requirements

  • Bachelors Degree or equivalent experience
  • 7+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support, with an excellent customer service record
  • Experience in working with multiple customers and have an aptitude for managing changing priorities
  • Experience in large systems design and project implementation for enterprise email environments
  • Broad technical knowledge of Internet products and technologies
  • Strong email, email security, and messaging infrastructure project delivery experience; knowledge of archiving and supervision methodology a plus
  • Ability to work at all levels within an organization, including C-Levels, of organizations, both technically and professionally
  • Adept at conflict resolution
  • Adaptable and flexible work style to accommodate working with several different customers at once
  • Familiarity with Data Loss Prevention that may include Endpoint DLP applications, Cloud Application Security Broker, Isolation a plus
  • A broad understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI; CASB and other cloud architectures a plus
  • Basic knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.) a plus
Benefits
  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementlarge systems designproject implementationemail securitymessaging infrastructureData Loss Preventionnetworking topologyTCP/IP protocolInternet protocolscloud architectures
Soft skills
customer serviceconflict resolutionadaptabilityflexibilitycommunicationcollaborationrisk assessmentproblem-solvingorganizational skillsleadership
Certifications
Bachelor's Degreeproject management certification