Engage with our customers to understand their structure and workflow in order to become a trusted advisor
Drive complex implementations while working side by side with the customers to meet their Information Protection security and compliance requirements
Work with internal teams (e.g. engineering, sales, and product management) and external partners to ensure that customer requirements are well understood and tracked
Coordinate with multiple parties to ensure timely and satisfactory resolution to customer issues, and completion of projects
Develop and mentor other PCMS resources to help improve their technical knowledge, project management, and customer management skills
Knowledge of data protection tools including Broadcom, Trellix, Forcepoint and Microsoft (endpoint, email and casb)
Define and document the best practice techniques, processes, templates, and architectures for use by the managed services team
Leverage previous experiences, share best practices, and facilitate creative solutions to unique challenges maximizing the value of our Information Protection products
Requirements
Engage with our customers to understand their structure and workflow in order to become a trusted advisor
Drive complex implementations while working side by side with the customers to meet their Information Protection security and compliance requirements
Work with internal teams (e.g. engineering, sales, and product management) and external partners to ensure that customer requirements are well understood and tracked
Coordinate with multiple parties to ensure timely and satisfactory resolution to customer issues, and completion of projects
Develop and mentor other PCMS resources to help improve their technical knowledge, project management, and customer management skills
Knowledge of data protection tools including Broadcom, Trellix, Forcepoint and Microsoft (endpoint, email and casb)
Define and document the best practice techniques, processes, templates, and architectures for use by the managed services team
Leverage previous experiences, share best practices, and facilitate creative solutions to unique challenges maximizing the value of our Information Protection products