Client Solution Engineer
Nuvei
GoJavaScriptPythonShell ScriptingSQL
Security Solutions Engineer II
Proofpoint
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Idaho, Tennessee, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $68,320 - $150,920 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSDockerJavaJavaScriptKubernetesLinuxPerlPostgresPythonReactRedisTypeScriptUnix
About the role
- Serve as a subject matter expert (SME) on Proofpoint’s email security managed services and best practices.
- Respond to customer requests for rule changes, feature additions, policy updates, and routing configurations.
- Deliver briefings on new product versions, features, and functionality.
- Review, enable, and configure new product features and enhancements.
- Collaborate with Threat Strategy Managers to onboard new customers from the Professional Services team, including defining and owning onboarding acceptance criteria.
- Handle customer escalations and monitor case progress to ensure accuracy and timely completion within SLO guidelines.
- Participate in and manage the team’s on-call rotation, including after-hours and weekend support.
- Provide operational metrics and optimization recommendations to MTPS management.
- Work alongside seniors to design, build, and maintain applications and tools.
- Write and review new code as well as find and fix bugs in existing code.
- Continuously learn new programming languages, tools, and technologies, and gain a deeper understanding of our various codebases and architectures.
- Help diagnose and resolve technical problems, user-reported issues and vulnerabilities.
- Collaborate with other teams to find and develop new opportunities for value creation and efficiency gains within managed services.
Requirements
- Write and review Python and work with PIP.
- Comfortable working with Linux via terminal, using SSH, Git etc.
- General experience with web and email gateways.
- Background in information or network security.
- General experience in corporate networking, technical support, system administration (Windows, Unix/Linux), or network security.
- Strong analytical and problem-solving skills.
- Ability to manage multiple tasks and work effectively with team members and clients.
- Excellent time-management and communication skills.
- Ability to write and review JS/TS/React and work with NPM.
- Experience with databases, especially PostgreSQL or Redis.
- Experience with containers, especially Docker or K8s.
- Working knowledge of AWS.
- Experience with regular expressions.
- Scripting knowledge in Perl, Java, or Bash.
- Vendor certifications in supported products.
- Industry certifications such as CISSP, Network+, Security+, etc.
Benefits
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonPIPLinuxSSHGitJavaScriptTypeScriptReactPostgreSQLDocker
Soft skills
analytical skillsproblem-solving skillstime-management skillscommunication skillsability to manage multiple tasksteam collaboration
Certifications
CISSPNetwork+Security+vendor certifications
