Account Manager

Proof

Account Manager managing major property management clients for Proof's legal tech solutions. Fostering relationships through travel and strategic partnership for client retention and growth.

Posted 6/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage a portfolio of major Property Management clients across the U.S.
Build deep, consultative relationships with executives, regional managers, and onsite staff.
Become the go-to point of contact for all strategic and day-to-day needs.
Conduct regular QBRs, onsite visits, and performance reviews.
Drive high retention and reduce churn through proactive, hands-on support.
Identify and execute expansion, upsell, and cross-sell opportunities.
Ensure clients are fully educated on our capabilities and new products.
Build account plans that forecast risks, opportunities, and expansion paths.
Partner with Product, Ops, and Support to solve issues, streamline workflows, and implement improvements.
Monitor usage metrics and proactively address adoption gaps.
Provide feedback to leadership on trends, needs, and market opportunities.
Travel frequently to meet with PM portfolios and regional teams.
Host trainings, onsite workshops, and relationship-building sessions.
Attend conferences, industry events, and customer summits as needed.

Requirements

What you’ll need

4–6+ years of Account Management, Customer Success, or field-based client-facing experience
Proven track record of managing large, complex accounts or multi-site clients
Ability and willingness to travel extensively - approximately 25%
Strong communicator with high emotional intelligence
Deeply customer-focused and comfortable handling escalations
Ownership mindset - you treat your accounts like your own business.
Experience in property management, proptech, legal tech, or operations-heavy customer portfolios
Ability to run structured QBRs and executive-level reviews
Experience working in a fast-moving startup or scale-up environment

Benefits

Comp & perks

Medical, dental, vision, disability insurance, and 401k available
Flexible time off (paid planned and sick time, and paid holidays)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer SuccessQBRsPerformance ReviewsUpsellingCross-sellingRisk ForecastingUsage Metrics MonitoringTraining Facilitation

Soft Skills

CommunicationEmotional IntelligenceCustomer FocusProblem SolvingRelationship BuildingOwnership Mindset