Account Manager – Property Management
Proof
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $140,000 per year
Job Level
Mid-LevelSenior
About the role
- Own and manage a portfolio of major Property Management clients across the U.S.
- Build deep, consultative relationships with executives, regional managers, and onsite staff.
- Become the go-to point of contact for all strategic and day-to-day needs.
- Conduct regular QBRs, onsite visits, and performance reviews.
- Drive high retention and reduce churn through proactive, hands-on support.
- Identify and execute expansion, upsell, and cross-sell opportunities.
- Ensure clients are fully educated on our capabilities and new products.
- Build account plans that forecast risks, opportunities, and expansion paths.
- Partner with Product, Ops, and Support to solve issues, streamline workflows, and implement improvements.
- Understand client operational processes deeply and serve as their internal advocate.
- Monitor usage metrics and proactively address adoption gaps.
- Provide feedback to leadership on trends, needs, and market opportunities.
- Travel frequently to meet with PM portfolios and regional teams.
- Host trainings, onsite workshops, and relationship-building sessions.
- Attend conferences, industry events, and customer summits as needed.
Requirements
- 4–6+ years of Account Management, Customer Success, or field-based client-facing experience
- Proven track record of managing large, complex accounts or multi-site clients
- Ability and willingness to travel extensively (“road warrior”)
- Strong communicator with high emotional intelligence
- Deeply customer-focused and comfortable handling escalations
- Ownership mindset- you treat your accounts like your own business
- Experience in property management, proptech, legal tech, or operations-heavy customer portfolios (preferred)
- Experience driving expansion, renewals, and cross-functional customer initiatives (preferred)
- Ability to run structured QBRs and executive-level reviews (preferred)
- Experience working in a fast-moving startup or scale-up environment (preferred)
Benefits
- Full time, hybrid, salary position
- Medical, dental, vision, disability insurance, and 401k available
- Flexible time off (paid planned and sick time, and paid holidays)
- Equipment provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Account ManagementCustomer SuccessQBRsPerformance ReviewsUpsellingCross-sellingClient EducationOperational Process UnderstandingUsage Metrics Monitoring
Soft skills
Strong CommunicationEmotional IntelligenceCustomer FocusEscalation HandlingOwnership MindsetRelationship BuildingTraining Facilitation