Customer Support Associate

Proof Holdings, Inc.

Customer Support Associate facilitating identity verification transactions at Proof. Engaging with customers through chat, email, and phone to ensure trust in digital transactions.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $23 per hourWebsite

About the role

Key responsibilities & impact

Perform chat, email, and phone-based customer support
Perform technical support to assist customers in navigating and troubleshooting platform issues, leveraging AI tools to diagnose problems, surface solutions, and resolve issues more efficiently
Maintain a positive, empathetic, and professional attitude toward customers at all times
Resolve product or service questions and technical issues by asking clarifying questions, determining the root cause, selecting and explaining the best solution
Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools
Provide product feedback and suggestions
Take on additional responsibilities and grow your career
Other operational and administrative duties as needed, based on business and customer needs

Requirements

What you’ll need

Passionate about building customer connections
Experienced in customer service, preferably in a contact center environment
An excellent writer and verbal communicator
Committed and focused, with the follow-through and drive to see problems through to resolution
Capable of diffusing tension to work through the issues at hand
Able to multitask across multiple windows and leverage AI tools to get tasks done efficiently
Flexible and cooperative in your approach to working with others
Patient in helping others resolve technical issues
Comfortable with and enthusiastic about technology

Benefits

Comp & perks

Medical, dental, and vision benefits
Life insurance, long and short-term disability coverage
401k Plan with a 4% match, beginning on your hire date
Unlimited Sick and Vacation time
14 paid company holidays
Company Chillax weeks
12 weeks of paid parental leave
4 week sabbatical after 5 years of continuous full time employment
Health Reimbursement Arrangements for fertility and gender affirmation
Lunch on Proof through Grubhub credit
Monthly work from home stipend
Professional development credit
Monthly reimbursement for Wellness
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingproblem diagnosissolution developmentcustomer service

Soft Skills

empathycommunicationproblem-solvingmultitaskingpatienceflexibilitycooperationcommitmentfocustension diffusion