Co-Pay Assistance Collections Specialist

PromptCare

Co-Pay Assistance Specialist managing billing and collections for healthcare patients. Join PromptCare's AR Infusion team to ensure accurate submissions and assist patients with copay assistance.

Posted 5/19/2026full-timeNew Providence • New Jersey • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Ensure timely and accurate submission of patient statements
Ensure proper follow-up is performed on all outstanding balances
Evaluate eligibility for Copay Assistance & Hardship Program and identify possible funding sources
Follow internal and external policies and procedures
Escalate problems as necessary to ensure timely resolution
Ensure balances that are billed to a patient are appropriate by reviewing the primary payer EOB and other account information as necessary
Maintain the patient billing phone line and answer and respond to patient questions and concerns in a timely manner
Submissions & Collections of Copay Assistance Payor accounts for assigned payers
Re-enroll patients yearly for Copay Assistance and Hardship Programs
Additional duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
2-3 years of experience in electronic claims submission and medical collections preferred
Working knowledge of insurance plans including but not limited to Medicare and Medicaid preferred
Industry experience with billing/collections in DME, home infusion and/or enteral preferred
Accounts receivable and accounting experience preferred
Knowledge of CPR+ software preferred

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

electronic claims submissionmedical collectionsaccounts receivableaccountingbillingcollectionsCopay AssistanceHardship Programinsurance plansEOB review

Soft Skills

timely resolutionproblem escalationcommunicationcustomer serviceorganizational skills

Certifications

High School Diploma