Senior Manager, Benefit Verification – Authorization Operations

Prompt Therapy Solutions Inc

Senior Manager scaling Prompt Therapy Solutions’ healthcare revenue-cycle BVA operations. Building processes, customer onboarding, performance systems, and AI-enabled workflows for growth.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and scaling operational processes, particularly in Benefit Verification and Authorization, while effectively leading teams and driving performance improvements through data analysis and cross-functional collaboration.

Highest-signal resume keywords

Operations ManagementRevenue Cycle ManagementProcess ImprovementTeam LeadershipHealthcare Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Process DesignPerformance Metrics AnalysisData-Driven Decision MakingAutomation ImplementationCustomer Onboarding Improvement

Soft Skills

Strong Communication SkillsProblem-SolvingLeadership DevelopmentCross-Functional CollaborationAdaptability

Industry Keywords

Benefit VerificationPrior AuthorizationService DeliveryOperational EfficiencyHealthcare Operations

About the role

Key responsibilities & impact

Build and scale the Benefit Verification and Authorization (BVA) service by translating business priorities into operational plans and execution.
Develop scalable processes, workflows, SOPs, ownership models, handoffs, and operating rhythms.
Evaluate, simplify, standardize, automate, and redesign operational processes.
Establish expectations and measures for quality, productivity, service levels, capacity, and overall performance.
Build reporting and operating cadences and use operational data to identify trends, root causes, improvements, and impact.
Partner with Managers and Team Leads to address performance gaps and develop sustainable solutions.
Partner with AI Engineering to identify automation opportunities, translate operational problems into technical use cases, test new capabilities, and lead implementation.
Define and improve BVA customer onboarding, ongoing service delivery, communication, feedback, and escalation practices.
Lead and develop BVA Managers and other leaders, building accountability and leadership capacity.
Represent BVA operational needs across the organization and communicate challenges, priorities, and tradeoffs to leadership and cross-functional stakeholders.

Requirements

What you’ll need

7+ years of experience in operations, service delivery, revenue cycle management, customer operations, or a related field.
3+ years of experience leading people leaders, including Managers and/or Team Leads.
Experience building, standardizing, and improving operational processes in a growing or changing environment.
Experience managing complex operations using performance metrics, quality measures, and operational data to drive decisions.
Ability to identify operational gaps, determine root causes, and implement scalable solutions.
Experience leading cross-functional initiatives and partnering with teams outside the direct organization.
Experience building or improving customer onboarding, implementation, or ongoing service-delivery processes.
Strong written and verbal communication skills across frontline teams, leadership, customers, and technical partners.
Ability to lead through ambiguity, manage competing priorities, and drive work from problem identification through implementation.
Legally authorized to work in the United States.
Employer sponsorship may be required to be disclosed; applicants are asked whether they currently or in the future require sponsorship.
Direct experience with healthcare revenue-cycle operations, benefit verification, and/or prior authorization is addressed in the application questions.

Benefits

Comp & perks

Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Complimentary subscription to digital fitness classes and wellness content
Recovery suite at HQ – includes a cold plunge, sauna, and shower