Team Lead, Enterprise RCM Operations

Prompt Therapy Solutions Inc

Enterprise RCM Team Lead overseeing healthcare billing, collections, claims, and AR operations for Prompt, a software company serving rehab therapists. Leading teams, client workflows, reporting, and revenue cycle improvements.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare revenue cycle management, including billing, accounts receivable, and payment posting processes. Proven ability to lead teams, drive operational improvements, and ensure compliance with HIPAA regulations.

Highest-signal resume keywords

Healthcare Revenue Cycle ManagementBilling And Collections ManagementLeadership And Team DevelopmentRoot Cause AnalysisProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accounts Receivable ManagementClaim ResolutionPayment PostingCoding And Reviewing Professional ServicesData Analysis

Soft Skills

CoachingMentoringChange ManagementStrategic Vision

Tools & Technologies

Google For BusinessMicrosoft ExcelMicrosoft WordReporting ToolsClearinghouse Data

Certifications & Qualifications

HIPAA Compliance

Industry Keywords

Revenue Cycle WorkflowsOperational ProcessesClient Success ManagementPerformance InitiativesHealthcare Billing And Collections SaaS

About the role

Key responsibilities & impact

Serve as the primary operational point of contact for assigned enterprise client accounts related to Accounts Receivable, Billing, Payment Posting, and revenue cycle workflows.
Develop and maintain expert knowledge of client workflows, payer behavior, operational processes, provider nuances, and account-specific requirements.
Partner with Client Success Managers, internal operational teams, and client stakeholders on client health, escalations, performance initiatives, and workflow optimization.
Conduct root cause analysis of denied and rejected claims, underpayments, payment variances, and workflow breakdowns.
Identify systemic operational issues and implement corrective actions and sustainable process improvements.
Monitor AR, denial trends, aging performance, and payment anomalies.
Serve as the first line of escalation for claim resolution, payer, and workflow barriers.
Assign and prioritize weekly workloads and oversee daily performance across AR, Billing, Payment Posting, and related functions.
Use dashboards, reporting tools, clearinghouse data, and productivity metrics to validate quality and monitor performance.
Ensure end-of-month processes, reconciliations, and reporting deliverables are completed accurately and on time.
Facilitate onboarding and ongoing training; provide coaching, 1:1 meetings, team syncs, and development discussions.
Generate, review, and distribute monthly reporting on AR performance, patient balances, refunds, denials, payment variances, and operational KPIs.
Research and recommend account adjustments, write-offs, workflow enhancements, and operational improvements.
Support client audits, operational reviews, escalations, strategic initiatives, and additional projects assigned by leadership.

Requirements

What you’ll need

Minimum 2 years of hands-on experience managing day-to-day billing and collections team functions.
Proven experience reviewing, coding, and collecting professional services provided.
Demonstrated proficiency in healthcare revenue cycle management.
Ability to drive organizational transformation and guide teams through change management initiatives.
Strong leadership qualities and strategic vision.
Supervisory proficiency in leadership, team development, coaching, mentoring, and situational assessment.
Proven ability to foster continuous improvement and build high-performing teams.
Proficiency with Google for Business, Microsoft Excel, Microsoft Word, and other relevant software applications.
HIPAA compliance regarding protection of patient health information is required for all associates.
Familiarity with clearinghouses and healthcare billing and collections SaaS products is highly desirable.
Applicants must be physically located in the United States and legally authorized to work there.

Benefits

Comp & perks

Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Complimentary subscription to digital fitness classes and wellness content
Recovery suite at HQ – includes a cold plunge, sauna, and shower