Senior Billing Success Manager – B2B SaaS

Prompt Therapy Solutions Inc

Senior Billing Success Manager optimizing Prompt's customer billing support in the healthcare tech space. Join a fast-growing team to drive client success with billing best practices.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $70,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Onboard teams ranging from startups to mid markets to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
Assist sales as needed on the sales cycle for mid market prospects
Assist sales and other departments as needed as a product specialist on our billing platform for mid market teams
Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to teams of all sizes as needs arise
Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
Demonstrate advanced proficiency in Excel and data analysis, including the ability to organize, analyze and interpret data sets to support data-driven decision making.
Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays.
Establish and nurture relationships with client stakeholders and billing personnel.
Understand unique team needs to help configure and develop workflows with their new EMR/PM system
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Provide guidance and expertise to billing success managers/team members and interdepartmental partners

Requirements

What you’ll need

Bachelor’s degree in a relevant field preferred; substantial experience may substitute for formal education.
Must have 3+ years in the medical billing industry
Minimum of 2-3 years of billing experience for outpatient physical therapy clinics; substantial experience may substitute.
Must have experience working in or with mid market RCM companies with 50 or more therapists preferably in a success role or RCM leadership role
2-3 years minimum of RCM leadership experience
Must have a solid understanding of fundamental accounting concepts
Strong technical skills
Highly Proficient in MS Excel
Understanding and learning software is a passion of yours
Possess strong written and verbal communication skills
Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
Prepared to grow quickly into your role and take on greater responsibilities as needed
Able to work independently with minimal direction and oversight

Benefits

Comp & perks

Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Complimentary subscription to digital fitness classes and wellness content
Recovery suite at HQ – includes a cold plunge, sauna, and shower

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billing best practicesdata analysisaccrual accountingAR reportingRCM KPI datarevenue cycle managementfundamental accounting conceptsRCM leadershipExcel proficiencyworkflow development

Soft Skills

communication skillscustomer satisfactionrelationship buildingadaptabilityindependenceteam collaborationproblem-solvingtraining and mentoringorganizational skillsfast-paced environment readiness

Certifications

Bachelor’s degree in relevant field