Support Engineer

Prompt Therapy Solutions Inc

Support Engineer supporting SaaS products for rehabilitation therapy businesses by bridging gaps between engineering and client experience teams. Diagnose issues, debug, and articulate solutions.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

MySQLPostgres

About the role

Key responsibilities & impact

Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
Meet (virtually) with customers and internal stakeholders to diagnose potential issues
Reproduce, debug, and identify root causes of issues in production and development environments
Write detailed technical specifications for product engineers to reproduce and resolve identified issues
Write performant scripts and database queries to resolve issues and respond to stakeholder requests

Requirements

What you’ll need

3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities
Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.)
Ability to read and write code using at least one modern programming language
Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications
Proven experience debugging complex API integrations
Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours
Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership
Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues

Benefits

Comp & perks

Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Complimentary subscription to digital fitness classes and wellness content
Recovery suite at HQ – includes a cold plunge, sauna, and shower

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MySQLPostgresMSSQLprogramming languageAPI integrationsdebuggingdatabase queriestechnical specificationsscripting

Soft Skills

communication skillstime managementprioritizationcollaborationproblem-solving