Prompt Therapy Solutions Inc

Enterprise Client Success Manager – B2B SaaS

Prompt Therapy Solutions Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $120,000 per year

About the role

  • As an Enterprise Client Success Manager, you will be responsible for driving the customer satisfaction, retention, and expansion among our largest customers.
  • You will achieve this by building strong, long-term relationships and by ensuring Prompt consistently delivers exceptional customer value and increased product adoption.
  • This role requires close collaboration with cross-functional teams to support the overall growth and success of your assigned accounts.
  • You must be a Prompt platform expert, enabling you to guide your clients from onboarding to renewal and ensure they receive a world-class experience while maximizing their software investment.
  • All post-sales activities including onboarding, product training, technical support, account management, and consultative guidance (within reason)
  • Build and nurture strong relationships with senior leaders, positioning yourself and the organization as a critical resource in achieving their strategic vision
  • Earn the right to be a trusted advisor by providing best practices, value-added guidance, and empathetic listening
  • Interact with C Suites of our largest clients on a daily basis
  • Foster customer loyalty through presenting product information, addressing customer issues, and helping your customers implement and best utilize our complete product suite
  • Be the main point of contact for Prompt’s largest most influential customers, with ownership over product utilization and customer expansion inclusive of converting live trials (enterprises engage in a trial period) to long-term customer contracts
  • Develop and deliver both periodic and frequent client success reviews focusing on client performance and effectiveness, strategic insights, and actionable recommendations that drive best in class results
  • Develop and maintain a deep understanding of our product offerings to effectively support, grow, and lead our enterprise customers
  • Have a strong understanding of the therapy industry in order to provide expertise to our clients throughout their lifecycle
  • Collaborate with team members and management in recommending and implementing improvement opportunities
  • Facilitate and quarterback conversations to the correct Prompt teammates including but not limited to: data transfer questions, EDI questions, billing related questions, feature requests

Requirements

  • Highly motivated to work in an extremely fast paced role where you will need to work outside normal working hours to support your customers as appropriate.
  • Proficient in resolving customer concerns, addressing dissatisfied clients, and turning potentially negative interactions into positive ones
  • Skilled at identifying customer needs and presenting beneficial upsell opportunities
  • Ability to work independently with minimal supervision
  • Ability to travel up to 20% for client meetings or events
  • Exceptional communication and interpersonal skills, with a demonstrated ability to build and maintain relationships through all levels of an organization
  • Ability to understand corporate structures, identify key decision makers, and build direct relationships with those individuals
  • Negotiation and influencing skills
  • A team player, growth oriented mindset
  • Proficient in, or ability to learn business intelligence (BI) and advanced reporting software and capabilities
  • Highly Proficient in MS Excel
  • Very strong technical skills operating various software platforms, understanding and learning software must be a passion of yours
  • Clinical background and/or licensed rehab therapist experience in outpatient physical therapy clinics
Benefits
  • Competitive salaries:
  • Remote/hybrid environment
  • Potential equity compensation for outstanding performance
  • Flexible PTO
  • Company-wide sponsored lunches
  • Company paid disability and life insurance benefits
  • Company paid family and medical leave
  • Medical, dental, and vision insurance benefits
  • Discounted pet insurance
  • FSA/DCA and commuter benefits
  • 401k
  • Complimentary subscription to digital fitness classes and wellness content
  • Recovery suite at HQ – includes a cold plunge, sauna, and shower
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementaccount managementproduct trainingtechnical supportconsultative guidancebusiness intelligence (BI)advanced reporting softwareMS Excelsoftware utilizationclinical background
Soft Skills
customer satisfactionrelationship buildingempathetic listeningnegotiation skillsinfluencing skillsindependent workteam playergrowth oriented mindsetcommunication skillsinterpersonal skills
Certifications
licensed rehab therapist