Prompt Therapy Solutions Inc

Client Success Manager, B2B SaaS

Prompt Therapy Solutions Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $95,000 per year

About the role

  • Build deep, trust-based relationships with clients
  • Own the client relationship for Prompt + Prompt RCM users
  • Develop a thorough understanding of each client’s business goals
  • Host regular client cadence meetings
  • Monitor and respond to client support inquiries
  • Support clients through clinical and billing workflows
  • Analyze client performance data and KPIs
  • Identify and manage churn indicators
  • Maintain expert-level knowledge of Prompt’s software and RCM offering
  • Collaborate cross-functionally with internal teams
  • Champion client feedback and contribute to team-wide strategies

Requirements

  • Active clinical license as a Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP)
  • Strong understanding of clinical, administrative, and billing workflows in rehab therapy practices
  • At least 3 years of experience in medical billing, insurance claims, or revenue cycle management is preferred; on-the-job training available for candidates with strong clinical foundations
  • Demonstrated success in customer-facing roles
  • Tech-savvy and passionate about learning software
  • Highly proficient in Microsoft Excel and other platforms such as Google Workspace
  • Excellent written and verbal communication skills
  • Proven ability to manage multiple priorities in a fast-paced environment
  • High personal accountability and growth-oriented mindset
Benefits
  • Competitive salaries
  • Remote/hybrid environment
  • Potential equity compensation for outstanding performance
  • Flexible PTO
  • Company-wide sponsored lunches
  • Company paid disability and life insurance benefits
  • Company paid family and medical leave
  • Medical, dental, and vision insurance benefits
  • Discounted pet insurance
  • FSA/DCA and commuter benefits
  • 401k
  • Complimentary subscription to digital fitness classes and wellness content
  • Recovery suite at HQ – includes a cold plunge, sauna, and shower
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billinginsurance claimsrevenue cycle managementclinical workflowsadministrative workflowsbilling workflowsdata analysisKPI analysisclient performance analysisclient relationship management
Soft Skills
relationship buildingclient supportcommunicationcollaborationcustomer servicetime managementaccountabilityadaptabilityproblem-solvinggrowth mindset
Certifications
Physical Therapist (PT)Occupational Therapist (OT)Speech-Language Pathologist (SLP)