Prompt Therapy Solutions Inc

Clinical Tech Support, Rehab Therapists, Therapist Assistants, Rehab Technicians

Prompt Therapy Solutions Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $28 - $33 per hour

About the role

  • Respond to customer questions and requests via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
  • Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
  • Support engineering ticket creation, review and prioritization
  • Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
  • Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
  • Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Requirements

  • 3+ years of relevant experience in customer-facing role
  • Experience in a clinical position in a healthcare environment (physical therapist, therapist assistant, rehab technician, etc.
  • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
  • Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
  • Exceptional written communication skill
Benefits
  • Competitive salaries
  • Bonus potential with exceptional performance (up to 12k)
  • Remote/hybrid environment
  • Potential equity compensation for outstanding performance
  • Flexible PTO
  • Company-wide sponsored lunches
  • Company paid disability and life insurance benefits
  • Company paid family and medical leave
  • Medical, dental, and vision insurance benefits
  • Discounted pet insurance
  • FSA/DCA and commuter benefits
  • 401k
  • Credits for online fitness classes/gym memberships
  • Recovery suite at HQ – includes a cold plunge, sauna, and shower
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticket triageticket escalationcustomer inquiry responseanalytical mindsettroubleshootingsoftware testingcustomer experience improvement
Soft Skills
customer satisfactionproactiveself-motivatedself-directedquick learnerexceptional written communication