Software Engineer Intern / Co-op
OpenAI
JavaScriptMySQLPostgresPythonReact
Support Engineer
Prompt Therapy Solutions Inc
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $125,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSEC2JavaScriptMySQLPHPPostgresPythonReactVue.js
About the role
- Support our SaaS products by bridging the gap between the engineering and client experience teams
- Work collaboratively with product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
- Meet (virtually) with customers and internal stakeholders to diagnose potential issues
- Write detailed technical specifications for product engineers to reproduce and resolve identified issues
- Utilize technical skills to execute scripts and run database queries in order to identify or resolve issues
Requirements
- 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities
- Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.)
- Ability to read and write code using at least one modern programming language
- Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications
- Proven experience debugging complex API integrations
- Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours
- Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership
- Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues
- Experience working in software development (especially using php, python, or modern javascript frameworks like vue and react) (preferred)
- Experience working in customer support or otherwise directly responding to customer issues (preferred)
- Knowledge of various AWS services like EC2, S3, Route 53, or CloudWatch (preferred)
- A background working in the healthcare industry (preferred)
- Prior startup and/or B2B SaaS technology organization experience (preferred)
- Are you legally authorized to work in the United States? (application requirement)
- Will you now or ever need Sponsorship from your Employer? (application requirement)
- How many years of experience do you have working with relational databases such as MySQL, PostgreSQL, or MSSQL? (application question)
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