Support Engineer

• Support our SaaS products by bridging the gap between the engineering and client experience teams
• Work collaboratively with product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
• Meet (virtually) with customers and internal stakeholders to diagnose potential issues
• Write detailed technical specifications for product engineers to reproduce and resolve identified issues
• Utilize technical skills to execute scripts and run database queries in order to identify or resolve issues

Support Engineer

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