Associate Billing Success Manager – B2B SaaS
Prompt Therapy Solutions Inc
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
- Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt.
- Understand unique team needs to help configure and develop workflows with their new EMR/PM system
- Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
- Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
- Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics
- Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Requirements
- Must have 2+ years in the medical billing industry
- Must have experience billing for outpatient physical therapy clinics
- Very strong technical skills operating various software platforms
- Highly Proficient in MS Excel
- Understanding and learning software must be a passion of yours
- Possess strong written and verbal skills
- Highly motivated to work in a fast paced environment where you will need to work outside normal working hours at times
- Prepared to grow very quickly into your role and take on greater responsibilities as needed
- Be comfortable owning your own workload
Benefits
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance benefits
- Company paid family and medical leave
- Medical, dental, and vision insurance benefits
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Credits for online fitness classes/gym memberships
- Recovery suite at HQ – includes a cold plunge, sauna, and shower
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing best practicessubmissionpostinginvoicingaccounts receivablereportingspreadsheet manipulationsoftware configurationworkflow developmentcustomer support
Soft skills
customer satisfactioncommunicationmotivationadaptabilityproblem-solvingteam collaborationtime managementownershiptrainingchampioning customer needs