Claims Manager
US Acute Care Solutions
Territory Outreach Manager
Promises Behavioral Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build, maintain and establish the Promises Behavioral Health brand by establishing business connections with hospitals, crisis units, physicians, mental health professionals and other relevant groups or agencies
- Collaborate with hospital discharge planners, social workers, case managers, physicians and management; provide outreach education, support and resources to referral sources, families, and potential patients
- Promote programs in community service areas communicating entire spectrum of services through direct personal contact with existing and potential community relationships
- Work with Regional Director of Outreach to grow name recognition and brand in assigned region
- Complete administrative assignments and documentation as requested
- Act as liaison between clients, families, community providers and treatment centers regarding admission communication and follow-up
- Develop and maintain relationships with hospitals, unions, employee assistance programs, other substance abuse providers, private practitioners, courts, law offices, schools, and recovery advocacy groups
- Execute analysis of assigned region and create and execute strategic plans
- Offer clinically informed tours of facilities and represent Promises at networking events, conferences, and meetings
- Draft communications to develop community relationships and access appropriate community resources
- Inform and orient clients regarding appropriateness and level of care
- Carry out responsibilities in compliance with company policies and all local, state and federal laws (including 42 CFR Part 2 and HIPAA)
- Daily reporting of all activities in Customer Relationship Management (CRM) tool
Requirements
- Bachelor's degree or higher in business or job related medical or mental healthcare discipline is preferred
- Minimum of two (2) years' proven outreach experience is preferred
- Understanding of the referral pipeline in behavioral health preferred
- Previous experience in the behavioral/mental health sector is preferred
- Experience in developing strategic plans and accurate forecasts for territory and accounts is preferred
- Working understanding and practical application of using a CRM
- Excellent relational, public speaking, written and verbal communication skills
- Ability to establish and expand relationships with key decision makers
- Process driven, highly organized and efficient
- Highly motivated, self-starter with strong self-awareness and humility
- Proven ability to develop and execute strategic plans and think critically
- Ability to manage complex accounts and situations
- Must meet pre-employment and ongoing requirements (background screening, fingerprinting, drug test, health screening, DMV, insurance, license/credential verifications)
- Must reside in the Little Rock, AR area
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
outreach experiencestrategic planningCRMforecastingbehavioral health knowledgedocumentationanalysiscommunication draftingclient orientationcompliance knowledge
Soft skills
relational skillspublic speakingwritten communicationverbal communicationrelationship buildingorganizational skillsself-motivationcritical thinkingefficiencyself-awareness
