Director of Clinical Operations
Promises Behavioral Health
full-time
Posted on:
Location Type: Office
Location: Worcester • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $130,000 per year
Job Level
Lead
About the role
- Review and ensure clinical care and compliance activities in assigned facility.
- Assist with the development of evidence-based practices.
- Assist in the development of Quality Assurance/Performance Improvement practices in facility and maintenance of same including analysis of data and prioritization of efforts.
- Set expectations, develop plans, and manage processes to measure, assess and improve the quality of clinical programs and/or regulatory/accreditation compliance by measurable results in assigned facility.
- Develop, review, and update internal clinical procedures, related outcomes measurement, patient satisfaction, and clinical scorecards to ensure ongoing compliance with federal, state and other third party regulatory requirements.
- Respond to alleged violations of rules, regulations, policies, & Codes of Conduct by evaluating and recommending investigations as appropriate.
- Initiate and lead communications with regulatory agencies as appropriate.
- Develop/maintain proficiency in regulatory planning strategy and the submission of regulatory plans.
- Develop corrective action plans for the resolution of problematic issues or to address areas of compliance vulnerability.
- Ensure proper facility reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required.
- Ensure proper facility reporting of incidents and adverse clinical outcomes to duly authorized enforcement agencies or regulatory agencies as appropriate and/or required.
- Maintain regular communication with clinical/leadership staff at facility regarding clinical and regulatory/accreditation issues.
- Work collaboratively with Corporate Clinical Director, Risk Management, and other corporate leaders to address clinical and safety issues.
Requirements
- Masters' Degree in psychology, social work, nursing or related discipline.
- State-specific licensure.
- Minimum of three (3) years supervisory or management experience in a mental health, clinical or hospital setting.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
evidence-based practicesQuality AssurancePerformance Improvementdata analysisclinical proceduresoutcomes measurementpatient satisfactionregulatory compliancecorrective action plansincident reporting
Soft skills
communicationleadershipcollaborationproblem-solvingmanagementevaluationprioritizationstrategic planninginterpersonal skillsorganizational skills
Certifications
Masters' Degreestate-specific licensure