Technical Customer Support Representative
Promethean
full-time
Posted on:
Location Type: Hybrid
Location: Wroclaw • 🇵🇱 Poland
Visit company websiteSalary
💰 PLN 65,100 - PLN 97,600 per year
Job Level
JuniorMid-Level
About the role
- Problem solving with the customers to bring about a speedy resolution to their enquiries.
- Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
- The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
- Achieve agreed targets (KPIs) and deliver excellent customer service.
- Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
- The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
Requirements
- 2 – 3+ years helpdesk experience
- Have good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills,
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
- Language Skills: Excellent English, written and verbal
- Language Skills: Other languages spoken fluently - nice to have (not required)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
helpdesk experiencecomputer configurationsoperating systemsproject work
Soft skills
problem solvingtime managementorganizational skillscommunication skillscustomer care skills