Promethean

Presales Engineer, DACH

Promethean

full-time

Posted on:

Location Type: Hybrid

Location: Essen • Germany

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Salary

💰 €54,700 - €75,200 per year

About the role

  • Technical presales support (hardware & software) for sales processes and for central tenders/RFPs, both remotely and on-site at customer locations or at the Promethean office in Essen.
  • Close collaboration with the Area Sales Manager throughout the entire sales and tendering process.
  • Analyze customer requirements and develop technical solutions that integrate into existing IT infrastructures.
  • Serve as the technical point of contact for key customers and partners on product-related questions.
  • Deliver technical training for customers, partners and internal stakeholders (installation, configuration, maintenance).
  • Collect, document and track product improvements and technical feedback related to tenders.
  • Log bugs and enhancement requests in internal systems and act as the technical interface to support and escalation teams.
  • Support partners and customers with escalated technical cases, primarily in collaboration with Support.
  • Develop technical and audiovisual training materials for partners and customers in the German-speaking market.
  • Assist with the installation and configuration of internal IT equipment for new employees in accordance with company standards.
  • Maintain demo equipment and technical setups for customer presentations and training sessions.

Requirements

  • Technical background in IT, AV, hardware/software solutions or technical support.
  • Experience in presales, technical consulting or other customer-facing technical roles.
  • Strong presentation and communication skills with a confident manner when engaging customers and partners.
  • Structured, solution-oriented working style.
  • Willingness to travel within the region, including overnight stays.
  • Experience with Promethean solutions or comparable technologies is an advantage — comprehensive product training will be provided.
Benefits
  • 30 days paid annual leave (above the statutory minimum).
  • One additional paid day off in your birthday month.
  • One paid Multicultural Day to celebrate a religious or cultural holiday of your choice.
  • 2 paid volunteer days per year.
  • €40 monthly capital-forming contribution to be freely invested in a savings or investment plan.
  • Up to 6 weeks additional paid parental leave for non-birthing parents or legal guardians (100% salary in combination with statutory parental allowance).
  • Employee Assistance Program (EAP) providing confidential, professional support for you and your family.
  • Access to professional support 24/7 — by phone, video or in person.
  • Global Reward & Recognition program enabling managers to recognize outstanding performance with flexible, individualized rewards.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical presales supporttechnical consultinginstallationconfigurationmaintenancetechnical trainingbug trackingenhancement requestsAV solutionsIT infrastructure
Soft Skills
presentation skillscommunication skillssolution-orientedcustomer engagementcollaborationstructured working stylewillingness to travel