Customer Care Technician, German Speaker
Promethean
full-time
Posted on:
Location Type: Hybrid
Location: Wroclaw • 🇵🇱 Poland
Visit company websiteSalary
💰 PLN 86,800 - PLN 129,900 per year
Job Level
JuniorMid-Level
About the role
- Provide 1st & 2nd line support via phone, email, and chat in German and English.
- Diagnose and resolve technical issues related to Promethean hardware and software.
- Log all cases accurately in the system and follow up through to resolution.
- Escalate complex issues when needed and collaborate with internal teams.
- Contribute to process improvements and small projects to enhance team efficiency and customer satisfaction.
Requirements
- 2–3+ years of experience in a technical support or helpdesk role
- Solid understanding of computer systems and operating environments
- Excellent communication, organization, and problem-solving skills
- Proven ability to deliver exceptional customer experience
- Fluent German and English.
Benefits
- MultiSport Card
- Private Medical Insurance with Dental/Vision Coverage
- Paid annual leave plus public holidays
- Birthday day off
- Multicultural day off
- Two Volunteering Days
- Well-Being Programs
- Reward and Recognition Program
- Fruity Tuesdays
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporthelpdeskdiagnose technical issuesPromethean hardwarePromethean softwarecomputer systemsoperating environments
Soft skills
communication skillsorganization skillsproblem-solving skillscustomer experiencecollaborationprocess improvement