Partner Support Coordinator
Promethean
full-time
Posted on:
Location Type: Hybrid
Location: Wroclaw • 🇵🇱 Poland
Visit company websiteSalary
💰 PLN 66,500 - PLN 99,700 per year
Job Level
JuniorMid-Level
Tech Stack
CognosSFDC
About the role
- Manage the Global Product Repair Service Processes, by ensuring:
- - Work closely with the OEM (ActivPanel and Projector) suppliers on all elements of Product Service
- - All service processes and documentation are continually reviewed and up to date
- - Product Service Manuals are created for each product and up to date
- - Product Service Training material reflects Prometheans recommended best practices
- - Reactive support is provided to our Service Providers for any escalated Service Issues
- - In field and Workshop
- - Product Service Bulletins for updates are accurate and distributed in a timely manner
- - Continual monitoring and evaluation of our product service providers alongside the region service management teams
- - Ensure excellent customer service from Service Providers by constantly reviewing processes for continuous improvement.
Requirements
- At least 2+ years of experience in Hardware Product Service management
- Experience in Electronic and Hardware Service
- Experience of Onsite and Workshop electronic hardware repair practices and processes
- Degree level engineering qualification preferred but not essential
- Additional qualifications in Electrical and Electronic Engineering
- Good clear communication skills (verbal & written)
- Be able to demonstrate Strong leadership, self-motivated and innovative approach to continuous development
- Experience of report generation – Cognos and Microsoft packages essential (BI tools an advantage)
- Knowledge of Salesforce.com preferred
Benefits
- MultiSport Card
- Private Medical Insurance with Dental/Vision Coverage
- Birthday day off
- Multicultural day off
- Two Volunteering Days
- Well-Being Programs (For example, company-wide health challenges)
- Reward and Recognition Program
- Fruity Tuesdays
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Hardware Product Service managementElectronic ServiceHardware repair practicesReport generationCognosMicrosoft packagesBI toolsElectrical EngineeringElectronic Engineering
Soft skills
Communication skillsLeadershipSelf-motivatedInnovative approachContinuous developmentCustomer serviceProcess improvement
Certifications
Degree in engineeringAdditional qualifications in Electrical and Electronic Engineering