Promethean

Customer Support – QA Trainer

Promethean

full-time

Posted on:

Location Type: Hybrid

Location: Wroclaw • 🇵🇱 Poland

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Salary

💰 PLN 90,000 - PLN 103,000 per year

Job Level

JuniorMid-Level

About the role

  • Provide quality assurance, coaching, training, and development of Contact Centre agents (TCSR)
  • Communicate quality expectations and monitor customer interactions
  • Provide a coaching environment for motivation and engagement
  • Lead employee EDP sessions for engagement and progression opportunities
  • Create and maintain training material in the company LMS
  • Deliver classroom training for various teams
  • Analyze performance-related Customer Satisfaction results to improve TCSR performance

Requirements

  • Fluent in English language (Written / Oral)
  • 2+ years of experience in a similar role
  • Sound understanding of adult learning combined with good knowledge of Promethean products and Support Operations processes and of best practice in terms of service excellence
  • Excellent interpersonal, influential and communication skills with the ability to interpret and present technical information effectively
  • Resourceful, analytical, willing to learn, and self-motivated with the ability to use initiative
  • Effectively prioritizes and plans work activities, uses time efficiently and manages workloads simultaneously managing competing demands and able to deal with frequent change, delays, or unexpected events
Benefits
  • MultiSport Card
  • Private Medical Insurance with Dental/Vision Coverage
  • Paid annual leave plus public holidays
  • Birthday day off
  • Multicultural day off
  • Two Volunteering Days
  • Well-Being Programs (For example, company-wide health challenges)
  • Reward and Recognition Program
  • Fruity Tuesdays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
quality assurancecoachingtrainingdevelopmentperformance analysiscustomer satisfaction analysisadult learning principlestraining material creationclassroom training
Soft skills
interpersonal skillscommunication skillsinfluential skillsanalytical skillsresourcefulnessself-motivationinitiativetime managementprioritizationadaptability