Senior Support Engineer – IT Infrastructure

Prometeo Talent

Support Engineer with backup and recovery expertise supporting clients' IT infrastructure remotely. Requires 6+ years of experience and strong technical problem-solving skills.

Posted 7/6/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudGoogle Cloud PlatformKubernetesLinuxPackerTerraformVMware

About the role

Key responsibilities & impact

Triage & troubleshooting: Receive, manage, and respond to alerts, calls, and trouble tickets.
Customer collaboration: Work directly with customers on calls and screen-sharing sessions, diagnose issues, and provide clear action plans that put them at ease.
Critical response: Respond to critical issues 24x7x365 as part of an on-call rotation.
Automation: Automate the collection of backup system health, backup and recovery jobs, and general environment status; streamline repeatable tasks.
Monitoring & resolution: Monitor backup systems and performance, identify issues that need attention, troubleshoot, and resolve, including on the source systems being backed up.
Root cause analysis: Troubleshoot outages and perform root cause analysis to prevent recurrence.
Security & compliance: Configure access using a least-privileged approach, audit, and ensure adherence to policies and procedures.
Upgrades: Communicate upgrade and rollback plans, and execute upgrades.
Documentation: Maintain an internal wiki with technical documentation, manuals, and IT policies.

Requirements

What you’ll need

6+ years of experience in similar roles
Windows and Linux administration
VMware vSphere
IP networks
Experience as a System Administrator
Experience as a Backup Administrator
Data Protection / Backup & Recovery software (Cohesity, Rubrik, Commvault, Veeam, Keepit, N2WS)
Familiarity with cloud platforms (AWS / Azure / GCP / OCI), M365 / Entra, infrastructure-as-code (Terraform, Ansible, Packer), or Kubernetes is a plus.

Benefits

Comp & perks

Fully remote, work from anywhere

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Backup AdministrationTroubleshootingAutomationMonitoringSecurity & Compliance

Soft Skills

Customer CollaborationClear Communication