Junior Network Support Engineer

Prometeo Talent

. Provide technical support through inbound tickets, calls, and emails .

Posted 5/12/2026full-timeRemote • 💃 Anywhere in Latin AmericaJuniorWebsite

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

Provide technical support through inbound tickets, calls, and emails
Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments
Support end users and client IT teams in a fast-paced service environment
Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues
Work within Zendesk and ticketing systems to manage incidents and service requests
Escalate complex technical issues when necessary while maintaining clear communication with clients
Collaborate with senior engineers on network troubleshooting and operational improvements
Maintain professionalism and calm communication during high-pressure situations

Requirements

What you’ll need

<2+ years of experience in Network Support, Service Desk, Technical Support, or similar roles
Strong networking fundamentals, including: TCP/IP, Subnetting, VLANs, Routing, DNS, DHCP, Firewall fundamentals
CCNA-level networking knowledge
Hands-on experience troubleshooting networking environments
Advanced English level (written and spoken)
Experience working in customer-facing or support-oriented environments
Ability to work methodically and remain calm under pressure
Experience handling tickets, incidents, and troubleshooting requests

Benefits

Comp & perks

100% remote work—enjoy flexibility while collaborating with a global team.
Work on real-world digital products at the intersection of business, technology, and data.
Equipment provided by the company
Training and certifications funded by the company
Exposure to enterprise-level clients and global infrastructure projects

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

networkingTCP/IPSubnettingVLANsRoutingDNSDHCPfirewallVPNtroubleshooting

Soft Skills

communicationcalm under pressuremethodical workcustomer-facingcollaborationprofessionalismproblem-solvingincident managementservice orientationescalation

Certifications

CCNA