FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Network Support Engineer
Prometeo Talent. Provide technical support through inbound tickets, calls, and emails .
Tech Stack
Tools & technologiesDNSTCP/IP
About the role
Key responsibilities & impact- Provide technical support through inbound tickets, calls, and emails
- Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments
- Support end users and client IT teams in a fast-paced service environment
- Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues
- Work within Zendesk and ticketing systems to manage incidents and service requests
- Escalate complex technical issues when necessary while maintaining clear communication with clients
- Collaborate with senior engineers on network troubleshooting and operational improvements
- Maintain professionalism and calm communication during high-pressure situations
Requirements
What you’ll need- <2+ years of experience in Network Support, Service Desk, Technical Support, or similar roles
- Strong networking fundamentals, including: TCP/IP Subnetting VLANs Routing DNS DHCP Firewall fundamentals
- CCNA-level networking knowledge
- Hands-on experience troubleshooting networking environments
- Advanced English level (written and spoken)
- Experience working in customer-facing or support-oriented environments
- Ability to work methodically and remain calm under pressure
- Experience handling tickets, incidents, and troubleshooting requests
Benefits
Comp & perks- 100% remote work—enjoy flexibility while collaborating with a global team.
- Work on real-world digital products at the intersection of business, technology, and data.
- Equipment provided by the company
- Training and certifications funded by the company
- Exposure to enterprise-level clients and global infrastructure projects
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
networkingTCP/IPsubnettingVLANsroutingDNSDHCPfirewallVPNtroubleshooting
Soft Skills
communicationcalm under pressuremethodical workcollaborationprofessionalismcustomer serviceproblem-solvingescalation managementtime managementadaptability
Certifications
CCNA