Promenade Group

Customer Success Team Lead

Promenade Group

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $22 - $31 per hour

Job Level

Senior

About the role

  • Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.
  • Maintain high retention and build trust and rapport with your book of business.
  • Work with our customers to identify their needs, then work with our offshore reps to make sure those needs are met
  • Identify opportunities to streamline processes and improve efficiency within the team
  • Handle support requests from your book of business via email and phone.
  • Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team.
  • Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner.
  • Identifying trends and inefficiencies to enhance the support process and improve the user experience.
  • Be a product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.

Requirements

  • A natural people person and relationship builder
  • Passionate about serving small businesses and being apart of a growing startup
  • Tech savvy and can quickly pick up sales/support tools such as Salesforce, Confluence, and proprietary systems
  • An excellent communicator, both in writing and over the phone
  • Friendly, optimistic, and have a caring demeanor
  • Adept at working well under pressure and with tight deadlines
Benefits
  • Equity/Stock options in a profitable and rapidly growing company
  • Great Medical/Dental/Vision coverage
  • Transportation coverage in the form of parking, rideshare, or metro credit
  • Fully stocked snack bar & weekly catered lunches
  • The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
  • Ability to mold your career and make an immediate impact
  • Work in a fast-paced, fun environment with an eclectic group of people from all over the world
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcommunicationcustomer serviceproblem solvingadvocacyefficiency improvementtrend identificationpressure managementdeadline managementteam collaboration