HIM Call Center Representative

ProMedica

HIM Call Center Representative at ProMedica handling medical records and myChart user support. Communicating with patients and managing information requests effectively.

Posted 5/21/2026part-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $31,200 - $55,744 per yearWebsite

About the role

Key responsibilities & impact

Serve as the ambassador and voice for ProMedica’s HIM department and myChart support
Provide a positive first impression to patients
Effectively communicate the process of obtaining medical records
Help myChart users with questions about the app
Keep a record of all requests
Accept and post payments to release of information about patient accounts

Requirements

What you’ll need

High School diploma or equivalent
2 years' experience in health information management, physician office, clinical or hospital business office, or applicable college education
Associate degree in Health Information management or related field (preferred)
Current student enrolled in a CAHIIM approved program (preferred)
Previous experience with Epic and/or EMR (preferred)

Benefits

Comp & perks

401k retirement plan (no company match for per diem status)
Employee assistance program
Employee discounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

health information managementmedical records managementpayment processingEpicEMR

Soft Skills

communicationcustomer serviceorganizational skillsinterpersonal skills

Certifications

CAHIIM approved program