Field Service Technician – Cincinnati/Columbus, OH

ProMach

Field Service Technician traveling extensively to repair and maintain Bartelt Packaging machinery for the food and confectionery markets. Providing excellent customer service while troubleshooting complex technical challenges.

Posted 5/27/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Travel extensively to repair, maintain and start-up specified Bartelt Packaging equipment
Provide a communication link between the customer and the Company
Installation, integration, repair and troubleshooting of flexible machinery
Ensure established inspection, testing, quality and operating specifications are met
Direct and oversee customer’s personnel during plant machinery installations and integrations or servicing
May provide on-site customizing of machine programs
Maintain a 24-hour on-call status and provide customer technical telephone support
Provide factory floor support when not providing customer field service support/travel
Provide customer training regarding the operation & service of machinery
Assist customers with aftermarket parts needs while in the field

Requirements

What you’ll need

Technical, Associate degree or equivalent combination of education and experience
Minimum of 3 years experience in machinery repair
Knowledge/skills of mechanical principles
Willing to travel extensively within the US and internationally
Good communication & interpersonal skills
Strong customer service focus
Proficiency in Windows & MS software (Word, Excel, Outlook)
Excellent customer service skills; ability to train customer personnel on equipment
Prefer experience in flexible packaging material machinery
PLC programming experience preferred
Familiarity with PLC/PC systems helpful

Benefits

Comp & perks

comprehensive medical/dental programs
life insurance
generous paid time off program
retirement savings plan with a company match
no waiting period for benefits – eligible on first day of employment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

machinery repairmechanical principlesPLC programmingflexible machinery installationtroubleshootingcustomizing machine programsinspection and testingquality specificationscustomer training

Soft Skills

communication skillsinterpersonal skillscustomer service focusability to trainorganizational skills

Certifications

Technical Associate degree