Field Service Technician

ProMach

Field Service Technician delivering technical customer service at TechniBlend. Managing multiple customers, diagnosing equipment issues, and ensuring service success.

Posted 5/24/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver world-class technical customer service and support
Manage multiple customers and projects
Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions
Remotely monitor the effectiveness and performance of equipment via remote access software
Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety
Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements
Provide best-in-class service with customers and collaborate professionally with fellow technical service and engineering personnel
Provide training to the customers on equipment operations and maintenance procedures
Produce timely, accurate and detailed service reports
Comprehend customer requirements and make appropriate recommendations and modifications as required
Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning.

Requirements

What you’ll need

Proven field service and technical service experience and aptitude
Ability to troubleshoot, test, repair and service technical equipment
Ability to work flexible shifts and adapt to changing work schedules
Willingness to travel up to 70% of the time (primarily domestic / USA)
Ability to work extended hours and weekends
Able to effectively organize, schedule, and carry out work assignments with minimal supervision
Read and interpret technical manuals, blueprints, diagrams
Understanding of the safe operation of hand tools and power equipment
Effective communication skills, verbal as well as written
Well-developed skills in problem solving and troubleshooting
Broad technical knowledge of process and/or industrial automation
Mechanical aptitude and ability to perform mechanical and physical tasks
Ability to support customers during and after hours on a scheduled basis
Brewing, Food & Beverage processing equipment experience a plus
Ambitious, fun & flexible
Organized, with strong time management skills and a strong work ethic
Technical curiosity is critical
High attention to detail
3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred
Associates or technical degree in engineering or related field required.

Benefits

Comp & perks

Total compensation includes your salary
Comprehensive medical/dental programs
Life insurance
Generous paid time off program
Retirement savings plan with a company match
No waiting period for benefits – eligible on the first day of employment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingtestingrepairservice technical equipmentmodificationsupgradesroutine maintenancereading technical manualsunderstanding blueprintsindustrial automation

Soft Skills

effective communicationproblem solvingtime managementorganizational skillsflexibilityattention to detailtechnical curiositycustomer servicecollaborationadaptability

Certifications

Associates degreetechnical degree in engineering