Sales Engineer

ProMach

Sales Engineer role focused on technical support, customer relationship management, and internal coordination within the packaging machinery industry. Collaborating with clients and teams for effective solutions while overseeing accounting processes.

Posted 4/22/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

provide hands-on leadership in the areas of accounting and financial reporting
direct the company’s accounting processes, periodic forecasting, and job costing process
identify and pursue new business opportunities through research, cold outreach, networking, and industry events
conduct customer visits to explore growth potential and increase sales
assess customer needs and propose customized product solutions
prepare and deliver technical and commercial proposals
serve as the main point of contact for distributors and end users
resolve customer inquiries and complaints efficiently and professionally
assist with logistics, customs processes, order tracking, and delivery coordination
thoroughly document all customer details and sales progress in Salesforce CRM
guide customers in the design, installation, and setup of transverse jaws for packaging machines
troubleshoot sealing issues and recommend performance improvements
collaborate with the internal engineering team for product modifications and design approvals
communicate customer feedback to engineering and production to ensure timely deliveries
assist with administrative duties such as invoicing and documentation
coordinate with logistics to meet customer-specific shipping and delivery requirements

Requirements

What you’ll need

2–5 years in technical support, maintenance, or roles related to packaging machinery (e.g., horizontal/vertical form-fill-seal machines, transverse jaws)
Solid understanding of packaging machine components and mechanical systems
Ability to interpret and validate technical drawings; CAD experience (AutoCAD, SolidWorks) is an asset
Ability to accurately measure and document mechanical components
Strong analytical and problem-solving skills, particularly with sealing issues
Excellent communication, customer service, and negotiation skills
Effective liaison between clients and internal departments
Self-motivated and comfortable with frequent travel (50% +/-)

Benefits

Comp & perks

comprehensive medical/dental programs
life insurance
generous paid time off program
retirement savings plan with a company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accountingfinancial reportingjob costingtechnical supportpackaging machinerymechanical systemstechnical drawingsAutoCADSolidWorkstroubleshooting

Soft Skills

leadershipcommunicationcustomer servicenegotiationanalytical skillsproblem-solvingself-motivatedcollaborationcustomer needs assessmentdocumentation