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About the role
Key responsibilities & impact- provide hands-on leadership in the areas of accounting and financial reporting
- direct the company’s accounting processes, periodic forecasting, and job costing process
- identify and pursue new business opportunities through research, cold outreach, networking, and industry events
- conduct customer visits to explore growth potential and increase sales
- assess customer needs and propose customized product solutions
- prepare and deliver technical and commercial proposals
- serve as the main point of contact for distributors and end users
- resolve customer inquiries and complaints efficiently and professionally
- assist with logistics, customs processes, order tracking, and delivery coordination
- thoroughly document all customer details and sales progress in Salesforce CRM
- guide customers in the design, installation, and setup of transverse jaws for packaging machines
- troubleshoot sealing issues and recommend performance improvements
- collaborate with the internal engineering team for product modifications and design approvals
- communicate customer feedback to engineering and production to ensure timely deliveries
- assist with administrative duties such as invoicing and documentation
- coordinate with logistics to meet customer-specific shipping and delivery requirements
Requirements
What you’ll need- 2–5 years in technical support, maintenance, or roles related to packaging machinery (e.g., horizontal/vertical form-fill-seal machines, transverse jaws)
- Solid understanding of packaging machine components and mechanical systems
- Ability to interpret and validate technical drawings; CAD experience (AutoCAD, SolidWorks) is an asset
- Ability to accurately measure and document mechanical components
- Strong analytical and problem-solving skills, particularly with sealing issues
- Excellent communication, customer service, and negotiation skills
- Effective liaison between clients and internal departments
- Self-motivated and comfortable with frequent travel (50% +/-)
Benefits
Comp & perks- comprehensive medical/dental programs
- life insurance
- generous paid time off program
- retirement savings plan with a company match
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accountingfinancial reportingjob costingtechnical supportpackaging machinerymechanical systemstechnical drawingsAutoCADSolidWorkstroubleshooting
Soft Skills
leadershipcommunicationcustomer servicenegotiationanalytical skillsproblem-solvingself-motivatedcollaborationcustomer needs assessmentdocumentation