Enterprise Customer Success Manager
Prolific
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
Visit company websiteExplore more
Salary
💰 $180,000 - $240,000 per year
About the role
- Managing a portfolio of enterprise accounts
- Executing a land-and-expand motion
- Serving as a trusted advisor
- Leading business reviews and stakeholder engagements
- Contributing to the continuous improvement of success playbooks
- Spending time face-to-face with customers and peers in the San Francisco office
Requirements
- 4+ years in a customer-facing enterprise customer success (and/or leadership) role
- Experience developing success plans and coordinating cross-functional resources to drive positive outcomes with customers
- Operational rigor and experience managing a larger book of business
- Demonstrated success navigating mid-to-large organizations
- Strong business acumen with the ability to interface with technical and business stakeholders
- Fundamental understanding of AI, machine learning, LLMs, or agent frameworks
- A collaborative, growth-oriented mindset
Benefits
- Competitive salary
- Equity
- Benefits
- Remote working options
- Opportunities for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successsuccess plansAImachine learningLLMsagent frameworks
Soft Skills
collaborative mindsetgrowth-oriented mindsetbusiness acumeninterpersonal skillsleadershipstakeholder engagement