Enterprise Customer Success Manager

Prolific

Enterprise Customer Success Manager at Prolific partnering with diverse enterprise customers. Driving adoption, consumption, and expansion of human data offerings across various stakeholders.

Posted 4/14/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $180,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Managing a portfolio of enterprise accounts
Executing a land-and-expand motion
Serving as a trusted advisor
Leading business reviews and stakeholder engagements
Contributing to the continuous improvement of success playbooks
Spending time face-to-face with customers and peers in the San Francisco office

Requirements

What you’ll need

4+ years in a customer-facing enterprise customer success (and/or leadership) role
Experience developing success plans and coordinating cross-functional resources to drive positive outcomes with customers
Operational rigor and experience managing a larger book of business
Demonstrated success navigating mid-to-large organizations
Strong business acumen with the ability to interface with technical and business stakeholders
Fundamental understanding of AI, machine learning, LLMs, or agent frameworks
A collaborative, growth-oriented mindset

Benefits

Comp & perks

Competitive salary
Equity
Benefits
Remote working options
Opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successsuccess plansAImachine learningLLMsagent frameworks

Soft Skills

collaborative mindsetgrowth-oriented mindsetbusiness acumeninterpersonal skillsleadershipstakeholder engagement