Prolific

Enterprise Customer Success Manager

Prolific

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $180,000 - $240,000 per year

About the role

  • Partner with a diverse book of enterprise customers
  • Drive adoption, consumption, and expansion through a land-and-expand motion
  • Own the end-to-end success lifecycle, guiding customers from onboarding to maturity, expansion, renewal, and advocacy
  • Collaborate with Prolific's Services, Support, Sales, Solutions Engineering, Product, Marketing, and other teams

Requirements

  • 4+ years in a customer-facing enterprise customer success role, ideally in a business where value is aligned with increased consumption
  • Experience developing success plans and coordinating cross-functional resources to drive positive outcomes with customers
  • Operational rigor and experience managing a larger book of business — tracking health signals, forecasting consumption, and identifying expansion opportunities at scale
  • Demonstrated success navigating mid-to-large organizations, driving adoption and expansion, and building strong stakeholder relationships
  • Strong business acumen with the ability to interface with technical and business stakeholders
  • Fundamental understanding of AI, machine learning, LLMs, or agent frameworks
  • A collaborative, growth-oriented mindset and desire to contribute ideas, best practices, and energy to an innovative, fast-moving team
Benefits
  • Competitive salary
  • Health insurance
  • Retirement plans
  • Professional development opportunities
  • Flexible working arrangements
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successsuccess planshealth signals trackingforecasting consumptionexpansion opportunitiesAImachine learningLLMsagent frameworks
Soft Skills
collaborationgrowth-oriented mindsetbusiness acumenstakeholder relationship buildinginterfacing with technical stakeholdersinterfacing with business stakeholders