Enterprise Customer Success Manager

Prolific

Enterprise Customer Success Manager collaborating with diverse enterprise customers at Prolific. Driving value realization through human data offerings in a hybrid work environment.

Posted 4/14/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $180,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with a diverse book of enterprise customers
Drive adoption, consumption, and expansion through a land-and-expand motion
Own the end-to-end success lifecycle, guiding customers from onboarding to maturity, expansion, renewal, and advocacy
Collaborate with Prolific's Services, Support, Sales, Solutions Engineering, Product, Marketing, and other teams

Requirements

What you’ll need

4+ years in a customer-facing enterprise customer success role, ideally in a business where value is aligned with increased consumption
Experience developing success plans and coordinating cross-functional resources to drive positive outcomes with customers
Operational rigor and experience managing a larger book of business — tracking health signals, forecasting consumption, and identifying expansion opportunities at scale
Demonstrated success navigating mid-to-large organizations, driving adoption and expansion, and building strong stakeholder relationships
Strong business acumen with the ability to interface with technical and business stakeholders
Fundamental understanding of AI, machine learning, LLMs, or agent frameworks
A collaborative, growth-oriented mindset and desire to contribute ideas, best practices, and energy to an innovative, fast-moving team

Benefits

Comp & perks

Competitive salary
Health insurance
Retirement plans
Professional development opportunities
Flexible working arrangements
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successsuccess planshealth signals trackingforecasting consumptionexpansion opportunitiesAImachine learningLLMsagent frameworks

Soft Skills

collaborationgrowth-oriented mindsetbusiness acumenstakeholder relationship buildinginterfacing with technical stakeholdersinterfacing with business stakeholders