Prolific

Strategic Customer Success Manager

Prolific

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $180,000 - $240,000 per year

About the role

  • Partnering with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks
  • Serving as a trusted advisor—translating research and business objectives into actionable strategies for Prolific’s platform and services to achieve
  • Lead business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them
  • Drive continuous improvement of success playbooks, processes, and customer-facing resources, replicating best practices in usage-based models and research workflows
  • Spending time face-to-face with customers and with peers in the San Francisco office—collaborating, learning, and growing together in service of shared outcomes

Requirements

  • 6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption
  • Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers
  • Operational rigor and experience forecasting consumption to identify opportunities, mitigate risk, and measure growth
  • Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship
  • Strong business acumen and ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (engineers, data scientists, product owners)
  • Fundamental understanding of AI, machine learning, LLMs, or similar concepts—enough to speak credibly about research use cases and value levers
  • Desire to play an influential role in a rapidly growing, innovative business—contributing, sharing ideas and expertise, and helping elevate the team around you.
Benefits
  • Competitive salary
  • Health insurance
  • Remote work options
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic success planscross-functional dynamicsoperational rigorforecasting consumptionnavigating large organizationsdriving adoptioncultivating executive relationshipsAImachine learningLLMs
Soft Skills
customer-facingleadershipbusiness acumeninterfacing with senior stakeholderscollaborationinfluential rolesharing ideascontributinglearninggrowing